FAQ

  • What happens during a consultation?

    A consultation is an essential part of your hair journey! We’ll discuss your hair goals, lifestyle, maintenance preferences, and any inspiration photos you may have. I’ll analyze your hair texture, condition, and natural colour to create a personalized plan for your cut, colour, or treatment. This is also a great time to ask any questions and get expert advice on what works best for you. I recommend bringing inspiration photos and any details about your hair history (such as past colour treatments or chemical services).

  • Do you require deposits for appointments?

    Yes, to secure your booking, a deposit is required at the time of scheduling. This deposit will be applied toward your service on the day of your appointment.

    What should I do if I need to reschedule or cancel my appointment?

    Life happens! I kindly ask for at least 48 hours' notice if you need to cancel or reschedule. This allows me to offer the appointment to another client. Late cancellations or no-shows may be subject to a fee.

  • Will my colour or cut cost more if my hair is long or thick?

    Color pricing is based on time, technique, and product usage. Longer, thicker hair typically requires more product and time to achieve the desired result, which may affect the final price. Cutting and finishing thicker longer hair also requires more time and advance techniques. During your consultation, I’ll give you a detailed quote so you know exactly what to expect.

  • How should I prepare for my haircut appointment?

    If possible, arrive with clean, dry hair styled as you normally wear it—this helps me see how your hair naturally falls. However, if you’re coming in for a wash and style as part of your service, no prep is needed! I recommend bringing inspiration photos and any details about your hair history (such as past colour treatments or chemical services)

  • How far in advance should I book my appointment to ensure availability?

    I recommend booking at least 2-3 weeks in advance, especially for colour and blonding services, as my schedule fills up quickly. If you have a specific date or time in mind, booking even earlier is best. For maintenance appointments, I can help set up your next visit before you leave to ensure you get the perfect time slot!

  • How often should I book my hair appointments?

    This depends on your hair type and style! A general guide:

    Haircuts & shaping:

    Short Hair: Every 6-8 weeks

    Medium Hair: Every 6-12 weeks

    Long Hair: Every 8-14 weeks

    Root Refreshing: Every 4-6 weeks

    Blonding services: Every 6-12 weeks, depending on the technique

    Balayage Services: Every 4-8 Months depending on service

    Gloss/Toning refresh: Every 4-8 weeks to keep your blonde fresh

    Colour Melting: Every 4-8 weeks

    Treatments: Every 4-6 weeks for hydration and strengthening

After Care

  • Your shape. Your style. Designed just for you.

    To keep your cut looking fresh and your style effortless between visits, follow these stylist-approved tips:

    ✦ Follow the Shape

    Your haircut is customized to your features, texture, and lifestyle. To maintain its structure, book your trims every 6–10 weeks, depending on your style and hair type.

    ✦ Use Professional Home Care

    The right products make all the difference. I’ll recommend professional-grade shampoos, conditioners, and styling products that support your haircut and make recreating the look at home easier.

    ✦ Maintain the Finish

    Use a round brush, flat iron, diffuser, or styling tool as recommended during your appointment to achieve your signature finish. Don’t forget to use a heat protectant when using hot tools.

    ✦ Work With Your Texture

    Embrace your natural movement. I’ll show you techniques and tools tailored to your texture so you can style confidently between visits.

    ✦ Ask for a Style Lesson

    Not sure how to recreate the look? Let’s walk through it together. I offer styling tutorials during appointments to help you feel empowered with your hair at home.

  • You’ve invested in beautiful, custom-designed colour—now let’s make sure it lasts. Follow these simple tips to keep your hair vibrant, healthy, and polished between visits.

    ✦ Wait Before Washing

    Give your colour time to set. Wait 48–72 hours before your first shampoo after a colour service.

    ✦ Use the Right Products

    Always use sulphate-free, colour-safe shampoo and conditioner to protect your tone and extend your results. Ask me for a personalized recommendation.

    ✦ Wash Less, Shine More

    Limit washing to 1–2 times per week. Use cool water to help seal the cuticle and lock in colour.

    ✦ Deep Condition Weekly

    Add a moisture or repair mask once a week to maintain softness, prevent breakage, and keep your colour looking fresh.

    ✦ Protect From Heat

    Always apply a thermal protectant before blow-drying or styling with hot tools. Heat can dull and fade your colour quickly.

    ✦ Toning Maintenance

    Use a purple or blue shampoo once a week (if recommended) to neutralize brassiness, especially for blonde or lightened hair.

    ✦ Refresh Between Appointments

    Book a gloss or toner every 6–8 weeks to maintain shine, correct tone, and keep your colour looking freshly done.

    ✦ Guard Against Chlorine & Sun

    Before swimming, wet your hair and apply a leave-in conditioner. Use UV protectant spray to prevent sun-related fading.

    ✦ Trim Regularly

    Colour looks best on healthy hair. Keep ends clean and polished with a trim every 8–12 weeks.

  • The following are key points to follow to maximize the care of your extensions and keep them lasting as long as possible.

    ✦ Use sulfate-free and paraben-free hair products.

    ✦ Always use a heat protectant.

    ✦ Use a soft-bristle brush to brush your hair.

    ✦ Don’t go to bed or put your hair up when wet.

    ✦ Don’t apply heat tools too close to the bonds.

    ✦ Pre-book maintenance appointments every 6 to 8 weeks

  • To protect your investment and extend the life of your smoothing treatment, follow these simple guidelines:

    Use a sulfate-free, sodium chloride–free shampoo & conditioner.
    These ingredients can strip the treatment from your hair prematurely. I’ll recommend professional-grade options suited to your hair type.

    ✦ Wait before washing
    Avoid washing your hair or getting it wet for 72 hours post-keratin treatment. With Hair Botox, you can typically wash the next day or as advised.

    ✦ Avoid ponytails or clips for 2–3 days
    Let your hair stay down and free to prevent dents or creases during the setting phase.

    ✦ Minimize heat styling.
    Although your hair will blow dry faster and straighter, limit flat iron use to preserve your treatment. When you do style, always use a thermal protectant.

    ✦ Book your next treatment proactively.
    To keep your hair consistently smooth and frizz-free, prebook every 3-4 Months for Botox or 4-6 months for Keratin.